Reflex’s utility billing module delivers a one stop solution that encompasses a fully integrated system for all utility demands. The Reflex solution ensures that data is never entered twice across various business units or functions which directly decreases operating costs and reduces errors and increases time savings and proficiency.
Reflex promotes accuracy and efficiency since all aspects of customer sales orders, financial management, preventative maintenance, inventory management, project costing and of course gas management are integrated. The Gas Management module streamlines the reporting of customer gas usage, maintenance of meters, inventory of parts and management of service orders.
Reflex includes AMR (Automatic Meter Reading) to collect consumption, diagnostic and status data. This is all transferred to the central database within Reflex for billing, analyzing and troubleshooting.
Key utility billing management features include:
- Enhanced customer web portal
- Centralized customer management
- Streamlined billings, meter reads, service orders, deposit refunds
- Financing of new customers
- Accounts Receivable collection module (status tracking, aging analysis, mail merge letters/email)
- Client / Member payment counter receipts, DEFT, and bank payment imports
- Gas Annual Budgeting and Monthly Balancing of purchases and sales
- And many other enhancements that streamline the user and customer experience